Privacy Policy

Effective Date: 13 December, 2024.

Intoduction

At Nodine Electric (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website https://nodineelectric.com (the “Site”) and interact with our SMS text messaging service (the “Service”). By using our Site and Service, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect the following types of information when you interact with our Service:

Phone Number: We collect your phone number when you sign up to receive SMS messages from us. This allow us to send you relevant updates, reminders, and promotions.
Message Content: We may collect the content of the text messages you send and receive through the Service, such as service requests, questions, or comments.
Delivery Information: We track information about the delivery of your SMS messages, including timestamps, delivery status (e.g., successfully delivered, failed), and message history, to improve our service and ensure timely responses.
Website Usage Data: When you visit our website, we may collect non-personal information such as IP address, browser type, pages visited, time spent on the site, and referral sources. This helps us improve your user experience.

How We Use Your Information

We use the information we collect for the following purposes:

To Provide the Service: We use your phone number to send you SMS updates related to our services, such as service reminders, promotions, appointment confirmations, or updates. We also use the content of your messages to respond to inquiries or provide customer support.
To Improve Our Services: We analyze usage data, message content, and delivery information to better understand how you interact with our Service. This helps us enhance the user experience and optimize our operations.
To Communicate with You: We may use your information to respond to your inquiries, offer support, send service-related announcements, and notify you about important changes to our services.
To Conduct Business Operations: We use your information to manage our internal operations, troubleshoot issues, and improve the functionality of our Service.
To Comply with Legal Requirements: We may use your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

How We Share Your Information

We respect your privacy and will not sell or rent your personal information to third parties.
However, we may share your information in the following cases:

Service Providers: We may share your phone number and message data with trusted third-party vendors, such as RingCentral or other messaging providers, who assist us in delivering the Service. These service providers are required to protect your information and use it solely for the purposes for which we engage them.
Legal Requirements: We may disclose your personal information if required to do so by law, or if we believe such action is necessary to comply with legal obligations, protect our rights, defend against legal claims, or prevent fraud or harm to you or others.
Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred as part of that transaction. We will notify you in advance if your information is transferred in this manner.

Your Choices and Control Over Your Information

You have control over your personal information and can exercise the following rights:

Opt-Out: If you no longer wish to receive SMS messages from us, you can opt out at any time by texting “STOP” to the number 864-804-4446. You may also text “HELP” to get instructions on how to manage your preferences.
Update Your Information: If you need to update or correct your phone number, or if your contact information has changed, please reach out to us via email or phone.
Access and Data Portability: You have the right to request access to the personal information we hold about you, including details on how it is being used. You can also request that we provide your information in a commonly used, machine-readable format.
Delete Your Information: You may request that we delete your personal information from our records. Please note that certain information may be retained as required for legal purposes or business operations.

Data Retention

We retain your personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy. Once your information is no longer needed for business or legal reasons, we will securely delete or anonymize it.

Cookies and Tracking Technologies

To enhance your browsing experience on our Site, we may use cookies and similar tracking technologies. These tools help us analyze website traffic, improve site performance, and offer personalized content. Cookies are small data files that are stored on your device.

Types of Cookies: We may use session cookies (temporary cookies that are deleted when you close your browser) and persistent cookies (which remain on your device for a specified period or until deleted).
Managing Cookies: Most browsers allow you to control or block cookies through settings. If you disable cookies, certain features of our Site may not function properly.

Data Security

We implement commercially reasonable safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, please understand that no data transmission over the internet or electronic storage is 100% secure. We cannot guarantee the complete security of your data.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction: You may request to access or correct your personal data.
Data Portability: You can request that we provide your personal information in a portable format.
Erasure: You can ask us to delete your personal information, subject to certain exceptions.

To exercise these rights, please contact us at info@nodineelectric.com or call us at 864-804-4446.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updated policy on our website and indicate the date of the last revision at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your
personal information, please contact us:

Email: info@nodineelectric.com
Phone: 864-804-4446